Terms of service
TERMS OF SERVICE
Last updated: September 11, 2026
Welcome to OddyPals.
These Terms of Service (“Terms”) govern your use of oddypals.com and any products or services purchased from OddyPals.
By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Return & Refund Policy, and Shipping Policy.
1. ELIGIBILITY AND STORE USE
You must be legally capable of entering into a binding agreement in your jurisdiction to make a purchase from OddyPals.
You agree to provide accurate, current, and complete information when placing an order.
You may use our website and Services only for lawful purposes.
2. PRODUCTS
We make reasonable efforts to describe and display our products accurately.
Because plush products are soft goods and because screens and photography can display colors differently, minor variations in color, texture, stitching, dimensions, or appearance may occur.
Product descriptions, specifications, availability, and pricing may be updated from time to time.
3. ORDERS
Submitting an order constitutes an offer to purchase.
We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including because of:
• product availability;
• payment problems;
• suspected fraud;
• incorrect pricing;
• shipping restrictions; or
• other operational issues.
If we cancel an order after payment has been successfully captured, we will issue an appropriate refund.
If you need to change or cancel an order, contact us within 24 hours of placing it.
Once fulfillment or shipping has begun, a cancellation or modification may no longer be possible.
Returns and refunds are governed by our Return & Refund Policy.
4. PRICES, SHIPPING, TAXES, AND PAYMENT
Prices and promotions may change without notice.
The price charged for an order is the price shown at checkout when the order is submitted.
Shipping charges, applicable taxes, customs charges, and discounts are applied as shown at checkout or described in our policies.
You agree to provide valid payment information and authorize the charges associated with your order.
5. SHIPPING AND DELIVERY
Processing and delivery times are estimates and are not guaranteed.
Carrier delays, customs processing, weather, holidays, local delivery conditions, and other events outside our reasonable control may affect delivery times.
Current shipping information is available in our Shipping Policy.
6. RETURNS AND REFUNDS
Return eligibility, return shipping responsibilities, damaged-item procedures, cancellations, and refund timing are described in our Return & Refund Policy.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the OddyPals name, branding, original written content, graphics, product photography, designs, and other original materials on our website are owned by or licensed to OddyPals.
These materials may be protected by copyright, trademark, and other intellectual-property laws.
You may use our website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, sell, or commercially exploit protected OddyPals materials without permission.
8. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, advertising services, social media platforms, and other ecommerce tools.
Third parties may operate under their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not control.
9. RELATIONSHIP WITH SHOPIFY
OddyPals is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Purchases made through our store are transactions between you and OddyPals, not between you and Shopify.
Shopify may process certain personal information in order to provide and improve its ecommerce services.
More information is available in Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
10. PRIVACY
Our collection and use of personal information is described in our Privacy Policy.
By using our website, you acknowledge that your information may also be processed by Shopify and other service providers necessary to operate the store.
11. REVIEWS, FEEDBACK, AND USER CONTENT
If you voluntarily submit a review, photo, suggestion, feedback, or other content to OddyPals, you represent that you have the right to submit that content.
Unless prohibited by law, you grant OddyPals a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt the submitted content for operating and promoting our business.
We may remove content that we reasonably believe is unlawful, misleading, abusive, infringing, or otherwise inappropriate.
12. PROHIBITED USES
You may not use our website or Services to:
• violate applicable law;
• commit fraud;
• infringe intellectual-property rights;
• transmit malicious software;
• interfere with website security or operation;
• impersonate another person or organization;
• collect personal information unlawfully;
• abuse, harass, or threaten others; or
• access or use the Services in a way that violates these Terms.
13. ERRORS, INACCURACIES, AND AVAILABILITY
Occasionally, our website may contain typographical errors, inaccurate product information, pricing mistakes, or availability errors.
We reserve the right to correct these errors and update information when reasonably necessary.
If an error materially affects an order that you have already paid for and we cannot fulfill the order as placed, we will provide an appropriate refund.
14. DISCLAIMER
To the extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always operate without interruption or error.
Nothing in these Terms excludes warranties, consumer protections, or other rights that cannot legally be excluded.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, OddyPals will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website or products.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify OddyPals against third-party claims resulting from:
• your unlawful use of our Services;
• your material violation of these Terms; or
• your infringement of another party’s rights.
17. SEVERABILITY
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
18. WAIVER
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
19. GOVERNING LAW
These Terms are governed by the laws applicable where OddyPals is headquartered, subject to any mandatory consumer-protection rights that apply in the country or region where you live.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, or legal obligations.
The current version will be posted on this page with the latest revision date.
21. CONTACT INFORMATION
Questions about these Terms can be sent to:
OddyPals
Email: support@oddypals.com
Phone: +1 408-592-2669
Address: Longhua, Shenzhen, Guangdong 521800, China