Shipping & FAQ

Questions about an order? Email support@oddypals.com and include your order number when possible.

Ordering & Payment

When will my order be processed?

Orders are processed Monday through Friday and typically take 2–5 business days before shipment. Processing may take slightly longer during holidays or busy sale periods.

Where does my order ship from?

Orders are fulfilled from our warehouse in China and shipped directly to the delivery address you provide at checkout.

What payment methods do you accept?

Available payment methods are shown securely at checkout. Payment information is processed by our payment providers and is not stored directly by OddyPals.

Can I change or cancel my order?

Contact us within 24 hours of placing your order and we will do our best to help. Once fulfillment or shipping has started, we may no longer be able to change or cancel the order. We do not charge a cancellation fee for orders that we are able to cancel.

 

Shipping & Delivery

How long will delivery take?

Our standard estimated delivery window to the United States is 1–2 weeks after dispatch. Delivery estimates can vary because of carrier delays, customs processing, weather, or other events outside our control.

How much is shipping?

Standard shipping is $3.99. Orders over $70.00 qualify for free standard shipping where the offer is available at checkout.

Where is my tracking information?

Tracking information is emailed after your order ships. Please allow 24–48 hours after the carrier receives the package for tracking to begin showing movement.

Why did I receive only part of my order?

Items in a multi-item order may occasionally ship separately to avoid unnecessary delays. If this happens, you may receive more than one tracking number and packages can arrive on different days.

Will I be charged customs duties or taxes?

Depending on your destination, local customs duties, import taxes, or other charges may apply. Unless checkout states otherwise, these charges are the customer's responsibility.

What if my package seems delayed or lost?

Email support@oddypals.com with your order number. We will review the tracking and investigate with the carrier when appropriate.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused, in the condition in which they were received, and returned with original packaging. Contact us before sending anything back.

Who pays return shipping?

For standard change-of-mind returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, OddyPals will cover reasonable return costs when a return is required or arrange a replacement as appropriate.

What if my item arrives damaged or incorrect?

Contact support@oddypals.com within 48 hours of delivery. Include your order number and clear photos of the issue so we can review it and arrange an appropriate replacement or refund.

When will I receive my refund?

After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit.

For full details, see our Return & Refund Policy and Shipping Policy.