Refund policy

RETURN & REFUND POLICY

We want you to love your new weird friend. If something is not right with your order, please contact us and we will do our best to help.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• be unused and in the same condition in which you received it;

• include its original packaging; and

• include proof of purchase or your order number.

To start a return, contact us at:

support@oddypals.com

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions explaining where and how to return the item.

Items returned without contacting us first may not be accepted.

RETURN SHIPPING

For standard change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error on our part.

If an item arrives damaged, defective, or incorrect, OddyPals will cover reasonable return shipping costs where a return is required, or we may arrange a replacement or refund instead.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:

support@oddypals.com

Please include:

• your order number;

• a description of the issue; and

• clear photos showing the item and the problem.

Once we review the information, we will arrange an appropriate replacement, refund, or other solution.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us within 24 hours of placing it.

We will do our best to accommodate your request.

Once an order has entered fulfillment or has shipped, we may no longer be able to cancel or modify it.

We do not charge a cancellation fee for orders that we are able to cancel.

NON-RETURNABLE ITEMS

Items may not be eligible for return if they:

• have been used or damaged after delivery;

• are missing original packaging;

• were returned without prior authorization; or

• are clearly marked as final sale.

Gift cards are non-returnable unless otherwise required by law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

If you would like to exchange an item, contact us first.

Once your return is approved, we will provide instructions.

Depending on the situation, the fastest option may be to return the original item and place a separate order for the replacement.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an order is shipped into the European Union, you may have the right to cancel or return your order within 14 days as provided by applicable consumer law.

Unless an applicable exception applies, the item must be returned in the same condition in which it was received, with its original packaging and proof of purchase.

Your statutory consumer rights are not affected by this policy.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, contact:

support@oddypals.com