Shipping policy
SHIPPING POLICY
OddyPals ships directly to customers from our fulfillment warehouse in China.
Below you can find information about processing times, estimated delivery times, shipping charges, tracking, and delivery issues.
ORDER PROCESSING
Orders are processed Monday through Friday.
Most orders require approximately 2–5 business days to be processed before shipment.
Processing times may occasionally take longer during holidays, promotional periods, or unusually high order volume.
Orders are not normally processed or shipped on weekends.
ESTIMATED DELIVERY TIME
For orders shipped to the United States, our standard estimated delivery window is approximately 1–2 weeks after dispatch.
Delivery times are estimates and are not guaranteed.
Actual delivery time may vary because of:
• carrier delays;
• customs processing;
• weather;
• local delivery conditions;
• holidays; or
• other events outside our reasonable control.
SHIPPING COST
Standard shipping is $3.99.
Orders over $70.00 qualify for free standard shipping where the offer is available at checkout.
The final shipping charge will always be shown at checkout before payment.
TRACKING INFORMATION
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.
MULTIPLE-ITEM ORDERS
Items from the same order may occasionally ship separately.
This can happen when products are fulfilled separately in order to avoid unnecessary delays.
If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different days.
CUSTOMS, DUTIES, AND TAXES
Depending on your destination, local customs duties, import taxes, or other government charges may apply.
Unless checkout specifically states otherwise, these charges are the customer’s responsibility.
Customs processing may also cause additional delivery delays.
DELAYED OR MISSING PACKAGES
If your tracking has not updated for an unusual amount of time or you believe your package may be lost, contact us at:
support@oddypals.com
Please include your order number.
We will review the tracking information and, where appropriate, contact the shipping carrier to investigate.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Please carefully check your shipping address before submitting your order.
Incorrect or incomplete addresses may cause delays, failed delivery attempts, or returned packages.
If you notice an error in your shipping address, contact us as soon as possible.
We will do our best to update the address before fulfillment begins, but we cannot guarantee changes once an order has been processed or shipped.
FAILED DELIVERY
Delivery attempts and carrier procedures vary by destination.
If a delivery fails because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the package, or another issue outside our control, additional shipping costs may apply if the order needs to be resent.
ORDER CHANGES AND CANCELLATIONS
You may request an order change or cancellation within 24 hours of placing your order.
We will do our best to help.
Once fulfillment or shipping has started, we may no longer be able to modify or cancel the order.
We do not charge a cancellation fee for orders that we are able to cancel.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
support@oddypals.com
Please include your order number and clear photos showing the issue.
We will review the case and arrange an appropriate replacement, refund, or other solution.
RETURNS
We offer a 30-day return window from delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs.
For damaged, defective, or incorrect products, OddyPals will cover reasonable return costs where a return is required.
For complete details, please review our Return & Refund Policy.